Privacy Policy

How we collect, use, and protect your personal information

Privacy Policy

This Privacy Policy explains how Mvuvhelo Events & Communication (“Mvuvhelo”, “we”, “us”) collects, uses, stores, and protects your personal information when you use our website or engage our services.

Effective date: 04 March 2026

Applies to: Website visitors, enquiries, clients, suppliers, and partners.

Contact: info@mvuvhelo.co.za • +27 82 715 5089

Quick Summary

We only collect information needed to respond to enquiries, deliver services, improve our website, and meet legal obligations. We do not sell your personal information.

✓ Minimal data collection for clear purposes
✓ Secure handling and limited access
✓ You can request access, correction, or deletion
✓ POPIA-aligned approach (South Africa)

1. Information We Collect

Depending on how you interact with us, we may collect:

1 Identity & contact details: name, email, phone number, company/organisation.
2 Enquiry & service details: event requirements, preferences, budgets, timelines, venue details, notes.
3 Website usage data: IP address, browser type, device information, pages visited, referral source (via analytics/cookies).
4 Business records: invoices, purchase orders, payments, and communication logs (where applicable).

2. How We Use Your Information

✓ Respond to enquiries and provide quotes/proposals.
✓ Plan and deliver event, communication, and marketing services.
✓ Communicate updates, logistics, and support.
✓ Improve our website content, performance, and user experience.
✓ Comply with legal, accounting, and regulatory obligations.

3. Legal Basis (POPIA)

We process personal information based on one or more lawful grounds, including consent (where required), contract performance (to deliver services), legitimate interests (to run our business), and legal obligations.

4. Cookies & Analytics

Our website may use cookies or similar technologies to improve functionality and understand visitor behaviour. You can control cookies through your browser settings. Disabling cookies may affect some site features.

5. Sharing Your Information

We may share information only when necessary, including with:

✓ Service providers (e.g., hosting, email tools, analytics) under confidentiality/security controls
✓ Event partners/suppliers (e.g., venues, décor, technical teams) to deliver your event, where required
✓ Regulators or authorities when legally required

We do not sell your personal information.

6. Data Security

We use reasonable technical and organisational measures to protect your information against loss, misuse, unauthorised access, disclosure, or alteration. However, no method of transmission or storage is 100% secure.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, or as required by law (for example, tax/accounting record retention).

8. Your Rights

You may request to:

Access the personal information we hold about you.

Correct inaccurate or incomplete information.

Delete information where lawful and applicable.

Object to certain processing or withdraw consent (where applicable).

To make a request, contact us at info@mvuvhelo.co.za.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.